Our Speedz Responsible Gaming
At Speedz Casino, we believe that gaming should always stay fun, exciting and firmly under your control. As a licensed operator, we take player wellbeing seriously and have built a range of tools, policies and partnerships designed to help you enjoy our platform safely. This page explains what we do to promote responsible play, how you can manage your own account, and where to turn if you or someone close to you needs extra support.
Our Commitment to Safer Play
We at Speedz want every session to be entertaining rather than stressful. Gambling should never be viewed as a way to make money or solve financial difficulties, and we encourage every player to treat their balance as an entertainment budget rather than an investment. Here at Speedz Casino, we provide clear information about the odds, the rules, and the potential risks of every game we offer, so you can always make informed decisions before you play.
Our Speedz platform includes built-in reminders and account tools that make it easy to keep track of your activity. We also train our support team to recognise signs of distress and to respond with empathy rather than judgement whenever a player reaches out for help.
Player Protection Tools
At Speedz Casino, we've built several account controls that let you decide how, when and how much you play. These tools are free to use and can be adjusted at any time from your account settings or by contacting our support team.
- Deposit limits - set daily, weekly or monthly caps on how much you can add to your balance
- Loss limits - restrict the amount you are willing to lose over a chosen period
- Wagering limits - control the total stake you place within a set timeframe
- Session reminders - receive notifications after a set amount of time playing
- Time-out - temporarily suspend your account for a short cooling-off period
- Self-exclusion - close your account for an extended period or permanently
Choose Speedz - we're committed to giving you the flexibility to tailor these settings to your personal circumstances. Once a limit is lowered or an exclusion is requested, it takes effect immediately; increasing a limit, on the other hand, only applies after a cooling-off period, giving you time to reconsider.
Self-Exclusion Through Speedz and the Regulator
We at Speedz Casino guarantee that any self-exclusion request is handled promptly and confidentially. You can request a temporary time-out or a full self-exclusion directly through your account or by contacting our support team. During self-exclusion, we will not send you marketing communications, and your account will be closed to new deposits and gameplay for the duration you choose.
Our Speedz team also reminds players that, because we are licensed and regulated by the Kahnawake Gaming Commission, you have the option to submit a comprehensive self-exclusion request covering all KGC-licensed platforms directly with the regulator. This wider exclusion is a useful step if you want to restrict access across multiple licensed sites rather than a single operator.
Age Verification and Account Security
Welcome to Speedz Casino, where every player must be at least 18 years old, or the higher legal age required in their jurisdiction, to register and play. We carry out identity and age verification checks as part of our standard KYC process, and we restrict access from certain jurisdictions at our discretion to comply with local regulations.
Only one account per person, household, IP address and device is permitted. At Speedz, we work closely with our verification partners to prevent underage access and to protect the integrity of every account on our platform. If you suspect that a minor has accessed an account registered with us, please contact our support team immediately so we can investigate and take appropriate action. Ready to get started responsibly? You can sign up once you meet our age requirements.
Recognising the Signs of Problem Gambling
Our Speedz Casino support line is available around the clock, but recognising early warning signs is often the first step toward staying in control. Consider taking a break or using one of our protection tools if you notice any of the following:
- Spending more time or money than you originally planned
- Chasing losses by increasing bets or depositing more funds
- Borrowing money or neglecting bills to fund gaming activity
- Feeling anxious, irritable or preoccupied with gambling between sessions
- Hiding your gaming activity from family or friends
- Neglecting work, studies or relationships because of gaming
If any of these sound familiar, we encourage you to use our deposit limits, take a time-out, or reach out to our support team for a confidential conversation about the options available to you.
Support Organisations We Recommend
We at Speedz believe that independent, professional support is an essential part of responsible gaming. If you feel that gambling is becoming a problem, the following organisations offer free, confidential help:
- GamCare - advice, support and a free helpline for anyone affected by gambling harm
- BeGambleAware - information, self-assessment tools and treatment referrals
- Gamblers Anonymous - peer support meetings for people who want to stop gambling
- GameStop / national self-exclusion schemes available in your country
These organisations are independent of Speedz Casino and provide services in multiple languages, including support for the markets we serve across Canada, New Zealand and Finland.
Keeping Your Funds Safe
Beyond behavioural tools, we want you to know that your money is protected at a structural level. Player funds at Speedz are held in segregated, designated bank accounts, separate from our operating funds, so your balance is protected in the event of insolvency. Our systems are also certified to ISO 27001 standards, reflecting our commitment to strong information security practices across the platform.
Ganadu Gaming Limited, the licensed operator behind our Speedz Casino brand, is licensed and regulated by the Kahnawake Gaming Commission under licence number 01003. This regulatory oversight means our responsible gaming policies, complaint procedures and player protection tools are subject to independent scrutiny.
Getting in Touch
If you would like to set a limit, request a time-out, or simply talk to someone about your gaming habits, our team is here for you at any hour of the day or night. You can also check out our Speedz bonus page to learn more about our promotions while keeping your play responsible.
- Live Chat: available 24/7 directly on the site
- Email Support: support@speedz.com
- Complaints: complaints@speedz.com
- Regulator Escalation: Kahnawake Gaming Commission, available if a complaint is not resolved internally
FAQ
How do I set a deposit or loss limit at Speedz?
You can set deposit, loss or wagering limits directly from your account settings, or ask our live chat team to apply them for you. Lowered limits take effect immediately.
Can I take a short break instead of closing my account permanently?
Yes. Our time-out feature allows you to pause your account for a defined period, after which access is automatically restored without needing to contact support.
How does self-exclusion work?
You can request self-exclusion through your account or by emailing our support team. We will close your account to deposits and gameplay for the period you choose, and stop sending marketing communications during that time.
Is there support beyond Speedz Casino itself?
Yes. Independent organisations such as GamCare, BeGambleAware and Gamblers Anonymous offer free, confidential advice and are separate from our operation, giving you an additional layer of support.
What is the minimum age to play at Speedz?
You must be at least 18 years old, or the higher legal age required in your jurisdiction, to register and play on our platform.
Are my funds protected if something happens to the company?
Yes. Player funds are held in segregated designated bank accounts separate from our operating funds, and our platform is certified to ISO 27001 standards for information security.
Content updated: August 23, 2026